If you sent wrong coins to your Bcnex coin address:
- Bcnex generally does not offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Bcnex may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request Bcnex to recover your coins, please provide: your Bcnex account email, coin name, address, amount, txid(Critical), transaction screenshot. Bcnex team will judge whether or not retrieve wrong coins.
- If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over 1 month to retrieve wrong coins.
Follow us on:
Telegram Community: https://t.me/Bcnex_Official
Telegram News: https://t.me/Bcnex_News