If your KYC application is rejected, it might be due to these following reasons:
◦ [NUMBER]: - Wrong ID/Passport number; - Wrong Date of Birth;
This means you have submitted a wrong number of your document (ID, passport, driving license) or a wrong Date of Birth. Please check it carefully before submitting your KYC again.
◦ [PICTURE]: - Blur - Unclear - Retouched - Edited;
We do not accept unclear, blur photos, or photos which are retouched by a photo editor on purpose. Please retake your photo and submit again.
◦ [DOC INFORMATION]: - Document information must not be covered by hands or tape.
Do not hide/cover any information on your document when submitting the KYC.
Please remove any stickers/tapes/duck tapes etc… on your document before taking pictures.
Please do not use local languages or non-English languages to fill our KYC forms. The KYC checking process will get FASTER & EASIER if you follow this rule.
◦ [LANGUAGE] - The document must contain Latin characters.
Personal information on your document must contain LATIN characters. Documents with all information written in non-Latin alphabets will get REJECTED. Please check our KYC guide, use another document and submit again.
◦ [DOCUMENT] - Only National ID, Passport, Driving License and Government-Issued ID are accepted.
We only accept National ID, Passport, Driving License and Government-Issued ID, No Voter ID Cards, Postal ID Cards or Commission Cards. Your document must have at least 730 days till EXPIRED DATE.
Please not try to use other kinds of documents to submit your KYC as it will get your application rejected.
◦ [NOTE] - Wrong note - Wrong date - Not handwriting note (Photoshopped note)
This means your SELFIE comes with a WRONG NOTE. It might be that you have provided a wrong Date, wrong word or non handwriting note (Note is added into selfie by photo editor).
Please check our KYC guide carefully before submitting again!
◦ [SELFIE] – Not including "BCNEX.net+ DATE" - FAKE SELFIE - Mirrored selfie
Please do not forget to include the handwriting note "Bcnex.net+Date" in your SELFIE.
Make sure that your SELFIE does not get mirrored by using your FRONT CAMERA.
We do not accept any KYC application with Fake Selfie.
◦ [WARNING] – Use the same pictures 3 times; 5 failed KYC attempts
We set limit on submitting KYC attempts for each Bcnex account. We will ban you from doing the KYC if the followings happen:
You have submitted the same WRONG pictures more than 3 times.
You have failed more than 5 times with your KYC application.
Make sure that you are aware of it when submitting your KYC application.
Notes: Users can only access KYC pages from https://www.bcnex.net/account/account-center and already logged in, with 2FA in ENABLED status. If not, they will be redirected to https://www.bcnex.net/account/account-center or https://www.bcnex.net/login (not logged in yet)
Must not press F5 or reload page in KYC process.
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