In order to close account, you have to prove that you are the owner of the account and willing close it yourself.
For non-verified accounts, which not submit KYC yet, please follow those steps below:
+ Use your Bcnex registered email to send an email to our hotmail: firstname.lastname@example.org.
+ In the subject, please describe the reason you want to close your Bcnex account. It also should have following phrases: "I want to close my Bcnex account. I am completely voluntary and know the risks that arise when deleting accounts"
For verified accounts, which already submitted KYC process ( included accounts with ACCEPTED & REJECTED result in submitting KYC ). You have to pass our identification process in order to close your account. Please provide us with the following materials :
- A photo of your Passport/ID Card's front with note "BCNEX+Date+ I want to close my BCNEX account"
- A photo of your Passport/ID Card's back with note "BCNEX+Date+ I want to close my BCNEX account"
- A SELFIE PHOTO of your Passport/ID Card with your face and note "BCNEX+Date+ I want to close my BCNEX account"
- A SELFIE VIDEO 20s of your Passport/ID Card with your face and note "BCNEX+Date+ I want to close my BCNEX account", you have to say that "I want to close my BCNEX account"
(*) Closing account request may take up to 7 days to process.
(**) Please understand that when your account is closed completely, there is no any access into account or undo that action again.
If you will agree with this term, please contact us any time. We will help you on it!
Thank you for your cooperation!
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