In order for our dear users to have the best support service experience provided by Bcnex, we would like to inform you about the fixed work schedule of support team as follows:
- The Bcnex team works 24/7 to assist with users issues.
- Particularly for Saturdays and Sundays, issues that related to financial matters such as Trading, Deposits, Withdrawals will take more time to handle but please be assured that we will minimize the time that you have to wait.
All your concerns and problems will be received and responded directly via Bcnex hotmail: firstname.lastname@example.org.
In case your withdrawal failed, please submit ticket to our HELP CENTER via this link:
Technical team will check on your case.
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